Customer Services at Import Specialty Auto
At Import Specialty Auto, we understand that it is not just about providing the best Colorado Springs auto repair service that matters, but also how we serve you, the customer. Personalized attention and care may be a thing of the past at most of today’s big-business shops, but it’s still a top priority at ISA. It’s what has kept our business flourishing for more than 35 years. Cars and technology change, but reliable customer service should not.
Always professional, our technicians provide customers with a more attentive, personal experience than what can be offered at a dealership or other Colorado Springs auto repair shops. Our service managers are veterans of the business—not just kids starting out. All of our employees will give you honest information and straight answers to help you make the best decisions for your import vehicle.
We understand life gets hectic, so we offer customized repair and maintenance reminders, and maintain a database of your vehicle’s service history. We also offer after-hours drop off, a secure gated parking lot, Colorado Springs Airport valet service, and emergency towing vouchers (see our Special Offers page)—services you won’t find at other Colorado Springs auto repair shops.
As an added bonus, for your convenience, we also offer the following courtesy services:
- Courtesy shuttle—We will take you home or back to work, and we’ll pick you back up when your car is ready! All we ask is that you request a courtesy shuttle ride when you schedule your appointment.
- Free loaner cars—Drive one of our vehicles while we work on yours! Please mention this request when you schedule your appointment.
- Service while you wait—Our clean, comfortable waiting area offers free coffee, water, and WiFi, so you’ll never be disconnected.